“Continuous user research” is the ongoing collection of user feedback and an overall commitment to regularly talking to your customers. Read about how we launched it at Oscar.

Choosing where to get medical care is one of the most important healthcare decisions consumers make. But in the age of information abundance, this decision is not simple. Read about how we explored this challenge at Oscar Health.

Read about the simple tool I created to foster a researcher’s mindset at Oscar and help us choose the right research method for each project.

We are experiencing sensory overload of emerging tech - literally and metaphorically. And I have some thoughts.

What makes a good application of virtual or augmented reality? Let’s spend some time defining that because there’s a whole lot of bad applications right now.

The metaverse is the tech industry’s 2022 buzzword. What exactly is it? And what does it mean for healthcare?

The point of this piece is to justify hope for medical extended reality - because we’re finally seeing healthcare catch up to where medicine has been since the 90s.

Investing in the future is a tricky business. How do we evaluate far-off concepts in a way that flatters their unknowable nature?

No one is talking to kids about how to be a good digital citizen - this is my pet project to change that. Free access to my mini children’s book, The Digital You.