“Continuous user research” is the ongoing collection of user feedback and an overall commitment to regularly talking to your customers. Read about how we launched it at Oscar.

Choosing where to get medical care is one of the most important healthcare decisions consumers make. But in the age of information abundance, this decision is not simple. Read about how we explored this challenge at Oscar Health.

Read about the simple tool I created to foster a researcher’s mindset at Oscar and help us choose the right research method for each project.

Unpacking why trust matters and why it might be a better metric for monitoring the health of customer relationships (and a better predictor for retention)